Welcome to hungerhub,
Palitronica!
You have been enrolled in hungerhub's meal delivery program called UnCatering™.
Now, you will have access to your city's best restaurants delivered directly to your office!
How Uncatering Works
Individual logins
You choose your own meal.
Your company has set an individual budget
to select your own lunch.
The deadline to place your lunch order is 10:30AM with cancellation up to 9:00AM.
Fully Customized
Tailor your meal from the restaurant of your choice based on available options including size, protein choice, and add-ons.
Enter special instructions and indicate any allergies that need special attention.
Individually Packaged
Your meal arrives between
12:00PM - 12:30PM
with your name labeled in a sealed package so you don’t have to share serving utensils or scoop food out of a tray.
No one touches your food but you.
How to use the Uncatering App
Reset your password
You will receive an automated email from hungerhub to create your username and password.
Haven't received one? Try manually resetting your password with the instructions below:
- Open uncatering.hungerhub.com from your browser
- Click "Forgot Password?" beneath username and password fields
- Enter your company email address and click "Confirm"
If your email is not in our system, please contact your office administrator.
Log into Uncatering
Desktop
- Open uncatering.hungerhub.com from your browser
- Under “EMAIL” enter your work email address
- Under “PASSWORD” enter your newly created password
Mobile
- Download the mobile app for by using the included link on the Apple App Store or Google Play Store
- Under “EMAIL” enter your work email address
- Under “PASSWORD” enter your newly created password
Managing your orders
A minimum of two restaurants are available daily. As your team grows, more restaurants become available!
From the Restaurant's Page, you'll have access to:
- Meal Schedule
- Restaurant options
- Meal Deadline
- Daily Subsidy
- Menu Ordering
Placing your order
- Beneath the restaurant of your choice click “Order Lunch” to open the menu
- Browse through the menu items, and when you’re ready, click the + symbol to view customizations
- Select your customizations and add unique delivery instructions
- Click “Add to Cart”
- Click "Place Order" when you've finalized selections to have it sent to the restaurant
Make sure to click "Place Order" when your ready to send to restaurants
Need cutlery? Check the box with each order to include utensils
You can add multiple items from different restaurants for the same day
If you ever go over your allotted subsidy - you can pay the overage by credit card
Managing orders
All orders can be viewed by selecting your name and clicking "Orders" from the drop down menu
Tracking an Order
- Click on your name from the Restaurants Panel to open the dropdown menu
- Select, "Orders"
- Click “Active” to view any menu items already submitted to the restaurant
- A real-time tracker will appear under your order with the status of your meal as well as the ETA countdown timer for arrival
Canceling an Order
- Click on your name from the Restaurants Panel to open the dropdown menu
- Select "Orders"
- Click “Active” to view any menu items already submitted to the restaurant
- Click “Cancel” on the order you would like to remove or adjust
Future active orders
Current Active Orders
PLEASE LEAVE FEEDBACK (GOOD & BAD) OR REPORT AN ISSUE ON ANY DELIVERED ORDER
If you are less 30 minutes away from the delivery deadline, your order is already being prepared and cannot be canclled
Managing your profile
Your profile details can be viewed by clicking your name and selecting "Profile" from the dropdown menu.
Contacting customer support
For any questions regarding menu items, delivery, or quality concerns on food ordered please contact our Customer Support team via Live Chat.
Our agents are available Monday to Friday, 9:00 AM - 7:30 PM throughout Canada.